Support

What we can help with

• Questions about the free first page or the one-time $49 lifetime unlock
• Restoring your purchase on a new or reset iPad (Settings → Restore Purchase)
• Activating your Mac license key, or redeeming the iPad code from an iPad + Mac bundle — both are shown on the license page after checkout
• Refunds — iPad refunds are handled by Apple, and Mac purchases are final; see our Refund Policy for the steps
• Technical issues: iPadOS 18 or later, macOS 26 or later, Apple Pencil, iCloud sync between iPad and Mac, or app behavior
• Exporting your diary or moving it to a new iPad or Mac
• Feedback, feature ideas, or general questions about Virtual Diary

Before you write

Virtual Diary keeps everything on your own devices and iCloud — we have no access to your diary entries or your device. If you’re reporting a bug, please include your device model, iPadOS or macOS version, and a short description of what happened. Please don’t send diary content unless it’s needed to reproduce the problem.